Effective Date: 12 November 2024 00:00 UTC

Welcome to Eviid Assure ("we," "our," or "us"), a digital evidential wrapping service designed to provide trustable, verifiable, and un-fakeable digital documents. Your privacy is important to us, and we are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service at https://assure.eviid.com ("the Site").

1. Information We Collect

When you use our service, we may collect the following types of information:

a. Personal Information

• Account Information: When you create an account, we may collect your name, email address, company name, and other relevant contact details.
• Usage Data: We collect information about your interactions with the Site, including the files you upload, metadata, IP addresses, browser type, and usage patterns.

b. Document Data

• Uploaded Files: The files you upload to our service for evidential wrapping are processed to provide our digital verification services. We do not access the contents of your files beyond what is necessary to provide the service. We do not retain your files beyond what is necessary to provide the service.

c. Cookies and Tracking Technologies

• We may use cookies and similar tracking technologies to enhance user experience, analyse usage, and improve our services. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our digital evidential wrapping services.
• Account Management: To manage user accounts, authenticate users, and provide customer support.
• Security and Compliance: To ensure the security of our services, prevent fraud, and comply with legal obligations.
• Analytics and Improvements: To analyse usage patterns and improve the quality of our services.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party providers who assist us in delivering our services (e.g., cloud hosting, analytics).
• Legal Compliance: Authorities when required by law or to protect the rights, property, or safety of our users and the public.

4. Data Security

We implement robust security measures to protect your personal information and uploaded files. This includes encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Uploaded files are retained for the duration specified in our service agreement or until you choose to delete them.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectify: Request corrections to any inaccurate or incomplete information.
• Delete: Request deletion of your personal data, subject to legal or contractual obligations.
• Object: Opt out of certain data processing activities or withdraw consent.

To exercise these rights, please contact us at [support email address].

7. International Data Transfers

As we operate globally, your information may be transferred to, stored, or processed in countries other than your own. We take appropriate measures to ensure that your personal data remains protected according to this Privacy Policy, regardless of where it is processed.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our Site and updating the "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Eviid Assure
Suite S40
The Innovation Centre
Sci-Tech Daresbury
Keckwick Lane
Daresbury
WA4 4FS
Email: support@eviid.com